Journey mapping is the plotting of experiences to understand the gaps, successes, and challenges in a health care journey. People receiving care are the only ones who experience all aspects of the journey – from hospital, to community, to specialists, to home, and...
UPDATE Jan. 2021: Learn more about the journey mapping process here! Many organizations get locked into one way of doing business and it never changes year to year, despite advances in technology or changes in customer needs. It’s important for an...
