by Tanya Gadsby | Feb 19, 2019 | Graphic Facilitation, Patient Journey Mapping
Journey mapping is the plotting of experiences to understand the gaps, successes, and challenges in a health care journey. People receiving care are the only ones who experience all aspects of the journey – from hospital, to community, to specialists, to home, and...
by Tanya Gadsby | Nov 17, 2012 | Graphic Recording, Patient Journey Mapping
UPDATE Jan. 2021: Learn more about the journey mapping process here! Many organizations get locked into one way of doing business and it never changes year to year, despite advances in technology or changes in customer needs. It’s important for an...
