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Patient Journey Mapping

5 Free Visual Templates to Sharpen Your Thinking

5 Free Visual Templates to Sharpen Your Thinking

by Tanya Gadsby | Mar 17, 2025 | Graphic Facilitation, Patient Journey Mapping, Visual Templates

  What is a Visual Template? Any structure that helps organize ideas on a page is a “visual template.” It can be as simple as the classic Venn diagram, or it can be a more complex design to help a group work through a problem. Visual templates can be used...
Why Patient-Only Journey Mapping Matters

Why Patient-Only Journey Mapping Matters

by Tanya Gadsby | Nov 25, 2024 | Graphic Facilitation, Journey Mapping, Patient Journey Mapping

Why Patient-Only Journey Mapping Matters     Journey mapping is used across industries, from retail to health care, to get clarity on the user experience. When journey mapping patient experiences in health care, it’s important to consider how you’re...
Preparing Patients for Journey Mapping

Preparing Patients for Journey Mapping

by Tanya Gadsby | Sep 25, 2024 | Graphic Facilitation, Journey Mapping, Patient Journey Mapping

Preparing Patients for Journey Mapping   When organizing a patient journey mapping session, participants will be better able to provide clear feedback when they’ve been well prepared for the session. This includes providing supports, resources, and ensuring...
Journey Mapping: Tips for Creating a Safe Space

Journey Mapping: Tips for Creating a Safe Space

by Tanya Gadsby | Feb 19, 2019 | Graphic Facilitation, Patient Journey Mapping

Journey mapping is the plotting of experiences to understand the gaps, successes, and challenges in a health care journey. People receiving care are the only ones who experience all aspects of the journey – from hospital, to community, to specialists, to home, and...

Patient Journey Mapping

by Tanya Gadsby | Nov 17, 2012 | Graphic Recording, Patient Journey Mapping

  UPDATE Jan. 2021: Learn more about the journey mapping process here!   Many organizations get locked into one way of doing business and it never changes year to year, despite advances in technology or changes in customer needs. It’s important for an...

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