by Tanya Gadsby | Nov 25, 2024 | Graphic Facilitation, Journey Mapping, Patient Journey Mapping
Why Patient-Only Journey Mapping Matters Journey mapping is used across industries, from retail to health care, to get clarity on the user experience. When journey mapping patient experiences in health care, it’s important to consider how you’re...
by Tanya Gadsby | Sep 25, 2024 | Graphic Facilitation, Journey Mapping, Patient Journey Mapping
Preparing Patients for Journey Mapping When organizing a patient journey mapping session, participants will be better able to provide clear feedback when they’ve been well prepared for the session. This includes providing supports, resources, and ensuring...
by Tanya Gadsby | Feb 19, 2019 | Graphic Facilitation, Patient Journey Mapping
Journey mapping is the plotting of experiences to understand the gaps, successes, and challenges in a health care journey. People receiving care are the only ones who experience all aspects of the journey – from hospital, to community, to specialists, to home, and...
by Tanya Gadsby | Nov 17, 2012 | Graphic Recording, Patient Journey Mapping
UPDATE Jan. 2021: Learn more about the journey mapping process here! Many organizations get locked into one way of doing business and it never changes year to year, despite advances in technology or changes in customer needs. It’s important for an...
