IMITS System Map / Journey of Data

IMITS System Map / Journey of Data

The IMITS team at the Provincial Health Services Authority (PHSA) approached us to help them better communicate the complex technology infrastructure in the health system. They needed clear visual maps to share with decision makers and the board so they’d better...
Dialysis Journeys

Dialysis Journeys

We produced a series of four journey maps depicting the experience of dialysis care, including end of life stages. These journeys are real stories of patients who received dialysis care, and were used by the hospice team to better communicate the journey, challenges,...