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Patient Journey Mapping: Tips for Creating a Safe Space

Patient journey mapping is the plotting of patient experiences to understand the gaps, successes, and challenges in a health care journey.

Patients are the only people who experience all aspects of care – from hospital, to community, to specialists, to home, and transitions in between. The patient voice should be central when making sustainable and meaningful improvements to the health system, and journey mapping is a tool for facilitating a better understanding of what is working or not working.

There is no “right way” to journey map. However, most journey mapping is done in face-to-face sessions: with an individual patient, in a group setting with patients who have been through similar journeys, or a group of patients and clinicians.

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Graphic Recording in Health Care

Health care is evolving with the needs of people and changing technologies. Sometimes progress is slow, other times it’s more immediate. But no matter the pace of change, it’s crucial the health system adapts so it’s sustainable and provides quality care.

Graphic recording in health care, and other visual communications, are powerful tools when integrated with planning or public engagement/appreciative inquiry.

As a graphic recorder, it requires a keen sensitivity to the topics being discussed, a full-system perspective, and understanding of medical terminology and patient experiences. With this in mind, there are many ways graphic recording and visual communication is helping to shift the health system.