The IMITS team at the Provincial Health Services Authority (PHSA) approached us to help them better communicate the complex technology infrastructure in the health system. They needed clear visual maps to share with decision makers and the board so they’d better understand the importance of technology investments and what happens in different outage scenarios.
The first step was bringing together a team of 10 leaders from the IMITS team for an in-person mapping session. Over the course of three hours, we facilitated a mapping session on large whiteboards to rough out the technology ecosystem and mock up scenarios to demonstrate what happens during an outage.
After the live mapping session, we refined the maps into more polished visuals that were clear, concise, and showed the flow of systems in one-page visuals.