by Tanya Gadsby | Jan 8, 2025
The IMITS team at the Provincial Health Services Authority (PHSA) approached us to help them better communicate the complex technology infrastructure in the health system. They needed clear visual maps to share with decision makers and the board so they’d better...
by Tanya Gadsby | Jan 8, 2025
We produced a series of four journey maps depicting the experience of dialysis care, including end of life stages. These journeys are real stories of patients who received dialysis care, and were used by the hospice team to better communicate the journey, challenges,...
by Tanya Gadsby | Jan 8, 2025
Journey mapping is sometimes done one-on-one with individuals to capture their unique experience. This results in a “deeper dive” into what each person has gone through and their hopes and aspirations. It is an effective approach when stories are very...
by Tanya Gadsby | Sep 12, 2020
A group of ten youth gathered for a journey mapping session on the mental health & addiction system. Their insights were compiled into a journey map in real time, detailing a fictional person’s experience. Although the persona of Mark is fictional, he represents a...
by Tanya Gadsby | Jul 23, 2020
Rather than focus on one particular type of cancer, this project looked at gaps and opportunities in cancer care from a big picture perspective. Twelve patients from a variety of backgrounds and diagnoses gathered to help us map out a picture of the cancer journey,...
