by Tanya Gadsby | Mar 17, 2025 | Graphic Facilitation, Patient Journey Mapping, Visual Templates
What is a Visual Template? Any structure that helps organize ideas on a page is a “visual template.” It can be as simple as the classic Venn diagram, or it can be a more complex design to help a group work through a problem. Visual templates can be used individually...
by Tanya Gadsby | Nov 25, 2024 | Graphic Facilitation, Journey Mapping, Patient Journey Mapping
Journey mapping is used across industries, from retail to health care, to get clarity on the user experience. When journey mapping patient experiences in health care, it’s important to consider how you’re gathering input. This can happen in focus group sessions,...
by Tanya Gadsby | Sep 25, 2024 | Graphic Facilitation, Journey Mapping, Patient Journey Mapping
Preparing Patients for Journey Mapping When organizing a patient* journey mapping session, participants will be better able to provide clear feedback when they’ve been well prepared for the session. This includes providing supports, resources, and ensuring...
by Tanya Gadsby | Feb 19, 2019 | Graphic Facilitation, Patient Journey Mapping
This post was originally published in February 2019 and was fully revised in April 2026 to reflect current trauma-informed and equity-led practices. Journey mapping is a facilitated process used to understand the path(s) people follow through a service,...
by Tanya Gadsby | Nov 17, 2012 | Graphic Recording, Patient Journey Mapping
UPDATE Jan. 2021: Learn more about the journey mapping process here! Many organizations get locked into one way of doing business and it never changes year to year, despite advances in technology or changes in customer needs. It’s important for an...
