Patient Journey Mapping Archives - Fuselight Creative Graphic Recording & Animations Wed, 01 Apr 2026 19:56:57 +0000 en-CA hourly 1 https://thefuselight.com/wp-content/uploads/2024/01/FL_LOGO2023_ICON_128.png Patient Journey Mapping Archives - Fuselight Creative 32 32 5 Free Visual Templates to Sharpen Your Thinking https://thefuselight.com/blog/5-free-visual-templates-to-sharpen-your-thinking/ Mon, 17 Mar 2025 18:44:21 +0000 https://thefuselight.com/?p=28220 The post 5 Free Visual Templates to Sharpen Your Thinking appeared first on Fuselight Creative.

]]> Why Patient-Only Journey Mapping Matters https://thefuselight.com/blog/the-importance-of-patient-only-journey-mapping/ Mon, 25 Nov 2024 20:04:04 +0000 https://thefuselight.com/?p=27814 Journey mapping is used across industries, from retail to health care, to get clarity on the user experience. When journey mapping patient experiences in health care, it’s important to consider how you’re gathering input. This can happen in focus group sessions, one-on-one with patients, or through surveys. For focus group sessions, keeping the group patient-only […]

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]]> Preparing Patients for Journey Mapping https://thefuselight.com/blog/preparing-patients-for-journey-mapping/ Wed, 25 Sep 2024 19:02:11 +0000 https://thefuselight.com/?p=27837 Preparing Patients for Journey Mapping   When organizing a patient* journey mapping session, participants will be better able to provide clear feedback when they’ve been well prepared for the session. This includes providing supports, resources, and ensuring you’ve designed a space that supports safety. In addition, ensure the session is patient-only so it centres the […]

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]]> Journey Mapping: Tips for Supporting a Safe Space https://thefuselight.com/blog/patient-journey-mapping-tips-for-creating-a-safe-space/ Tue, 19 Feb 2019 19:25:03 +0000 https://thefuselight.com//?p=4081 This post was originally published in February 2019 and was fully revised in April 2026 to reflect current trauma-informed and equity-led practices.   Journey mapping is a facilitated process used to understand the path(s) people follow through a service, program, or system. It is a qualitative capture, not a quantitative one; it synthesizes the voices […]

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]]> Patient Journey Mapping https://thefuselight.com/blog/patient-journey-mapping/ Sat, 17 Nov 2012 22:26:56 +0000 http://drawingoutideas.ca/?p=841   UPDATE Jan. 2021: Learn more about the journey mapping process here!   Many organizations get locked into one way of doing business and it never changes year to year, despite advances in technology or changes in customer needs. It’s important for an organization to map out their process of providing service to customers and […]

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