Journey Mapping Archives - Fuselight Creative

Fraser Health: Improving Access to Care for People Experiencing Homelessness (PEH)

Leslie Teixeira — Mon, 27 Apr 2026 23:29:20 +0000

In collaboration with Fraser Health’s Toxic Drug Response & Priority Populations team, we led a comprehensive engagement process to map the healthcare journeys of People Experiencing Homelessness (PEH). Facilitated by Tanya Gadsby and Jessica Delaney of Engage Delaney, the project aimed to identify critical barriers and “moments of truth” at four key stages: being unhoused, […]

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BC Children’s & Women’s Hospital: Pandemic Response

Tanya Gadsby — Fri, 07 Feb 2025 19:47:32 +0000

We helped the team at BC Children’s & Women’s Hospital map out the critical stages during the pandemic, how it impacted the health system, and strategies going forward. This process helped record and validate systems that needed to change, and identify how those changes could be made to strengthen the system for the next pandemic. […]

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Early Childhood: Social and Emotional Supports

Tanya Gadsby — Wed, 08 Jan 2025 23:36:54 +0000

We designed, facilitated, and journey mapped three sessions on early childhood social and emotional supports for families in Comox, Kamloops, and Vancouver. A select group of families in each community came together in a workshop for their region and we facilitated a discussion on challenges, opportunities, and what’s working well in accessing social and emotional […]

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Pain Care in BC

Tanya Gadsby — Wed, 08 Jan 2025 23:06:18 +0000

At a series of workshops that brought together patients with lived experience with chronic pain, we mapped out the journey before accessing services, what it was like to receive services, and the path ahead. We also produced a graphic that summarized findings from the sessions so decision makers would have a high level perspective on […]

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High-Conflict Parental Separation

Tanya Gadsby — Wed, 08 Jan 2025 22:52:46 +0000

People experiencing high-conflict parental separation came together in a half-day workshop to map out the experience of navigating the complex health and legal system, frustrations with costs and delays, and strategies that helped them through this difficult time. This map was drawn in real time as people shared their very personal stories, and we invited […]

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Breastfeeding Journey Mapping

Tanya Gadsby — Wed, 08 Jan 2025 21:58:54 +0000

At a series of four workshops, we mapped out new parents’ lived experience with breastfeeding in different communities, including knowledge and supports before birth, post-delivery, and during the following months. These maps were compiled in real time during each workshop, and were a co-creation with workshop participants and the graphic facilitator. The structure and sequence […]

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IMITS System Map / Journey of Data

Tanya Gadsby — Wed, 08 Jan 2025 21:40:06 +0000

The IMITS team at the Provincial Health Services Authority (PHSA) approached us to help them better communicate the complex technology infrastructure in the health system. They needed clear visual maps to share with decision makers and the board so they’d better understand the importance of technology investments and what happens in different outage scenarios. The […]

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Dialysis Journeys

Tanya Gadsby — Wed, 08 Jan 2025 20:40:09 +0000

We produced a series of four journey maps depicting the experience of dialysis care, including end of life stages. These journeys are real stories of patients who received dialysis care, and were used by the hospice team to better communicate the journey, challenges, and opportunties to funders and decision makers. The journeys were drawn digitally […]

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Sheway: personal journeys of parents in the downtown eastside of Vancouver

Tanya Gadsby — Wed, 08 Jan 2025 18:39:48 +0000

Journey mapping is sometimes done one-on-one with individuals to capture their unique experience. This results in a “deeper dive” into what each person has gone through and their hopes and aspirations. It is an effective approach when stories are very personal or it is not possible / appropriate to have a group of people in […]

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Mental Health Journey Mapping Mark’s Journey

Tanya Gadsby — Sat, 12 Sep 2020 19:27:52 +0000

A group of ten youth gathered for a journey mapping session on the mental health & addiction system. Their insights were compiled into a journey map in real time, detailing a fictional person’s experience. Although the persona of Mark is fictional, he represents a composite of the youths’ real experiences. The map was further validated […]

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